AI receptionist for veterinary practices

The average veterinary practice lets about 45 calls a week ring out. Callwise answers all of them, day or night, books the work into your diary and sends you the transcript.

  • Answers on the first ring
  • Books into your calendar
  • No per minute fees
  • Live in 24 hours
Talk to our AI assistant

Ring +44 330 912 2553. It answers, and you can try to catch it out.

The problem

Why veterinary practices miss so many calls

A frightened owner with a sick animal rings until someone answers, and they remember which practice did.

When the phone rings out

  • morning surgery, when the phone and the waiting room compete
  • lunch, when the practice is on skeleton cover
  • evenings and weekends, when pets get ill

What they are ringing about

  • a pet that has eaten something it should not have
  • booking vaccinations or a routine check
  • repeat prescriptions and flea treatment

What that costs a single site

£19,900

a month, on conservative assumptions

About 45 missed calls a week. Assume only a third would have become customers, that is roughly 15 a week, and one customer is worth £310 to a veterinary practice. Change any of those to your own figures and the answer stays uncomfortable.

What it does

Built around how a veterinary practice actually works

Books consultations, vaccinations and routine appointments

Takes repeat prescription requests

Escalates anything that sounds like an emergency instantly

Answers the out of hours question with your actual arrangements

It tells callers what it is

It says it is an assistant when it picks up. It gives no advice it is not qualified to give, and anything on your escalation list stops the conversation and reaches you straight away. For a veterinary practice that matters more than the clever bits, because the calls you cannot afford to get wrong are the ones you most need answered.

Questions

What veterinary practices ask us

What happens if an animal is in danger?

Emergencies are the first thing you configure. Anything on your list stops everything else, gives the owner your emergency instructions and alerts the on call vet immediately.

Can it take repeat prescription requests?

Yes, with the animal's name, the medication and the owner's details, sent through to the practice to dispense.

Will it give advice about a poorly pet?

Never. No clinical advice of any kind. It gathers the facts, escalates if it matches your urgent list and books if it does not.

Hear it answer a veterinary practice call

Ring the number and ask it the awkward question your customers always ask. If you like what you hear, it will book you in there and then.

Talk to our AI assistant

No form, no sales call. Thirty seconds on the phone with the thing itself.