AI receptionist for veterinary practices in London
A London veterinary practice lets roughly 45 calls a week ring out. Callwise answers all of them on your existing 020 number, books the work and sends you the transcript.
- Keeps your 020 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a London veterinary practice
London and the wider Greater London has a population of around 9.7 million, built on professional services, hospitality and an enormous base of independent trades serving them. That produces a lot of phone calls, and for a veterinary practice working across the City, Camden and Croydon most of them arrive at the exact moment nobody can pick up.
A frightened owner with a sick animal rings until someone answers, and they remember which practice did.
Callwise answers on your own 020 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When London calls go unanswered
- morning surgery, when the phone and the waiting room compete
- lunch, when the practice is on skeleton cover
- evenings and weekends, when pets get ill
What London callers want
- a pet that has eaten something it should not have
- booking vaccinations or a routine check
- repeat prescriptions and flea treatment
What a London veterinary practice loses to the phone
£19,900
a month, at one site
Around 45 missed calls a week, assuming only a third would ever have booked, at £310 a customer. Callwise costs £499 a month, whatever the volume.
What it does for London veterinary practices
Books consultations, vaccinations and routine appointments
Takes repeat prescription requests
Escalates anything that sounds like an emergency instantly
Answers the out of hours question with your actual arrangements
London veterinary practices ask us
Do we keep our 020 number?
Yes. Your existing 020 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how London customers reach you changes.
Do you work with veterinary practices outside London?
Yes. There is nothing local about how it works, so London and everywhere across Greater London is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
What happens if an animal is in danger?
Emergencies are the first thing you configure. Anything on your list stops everything else, gives the owner your emergency instructions and alerts the on call vet immediately.
Can it take repeat prescription requests?
Yes, with the animal's name, the medication and the owner's details, sent through to the practice to dispense.
Will it give advice about a poorly pet?
Never. No clinical advice of any kind. It gathers the facts, escalates if it matches your urgent list and books if it does not.
Hear it answer, then decide
Ring it and ask what a London customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.