AI receptionist for property management companies

The average property management company lets about 38 calls a week ring out. Callwise answers all of them, day or night, books the work into your diary and sends you the transcript.

  • Answers on the first ring
  • Books into your calendar
  • No per minute fees
  • Live in 24 hours
Talk to our AI assistant

Ring +44 330 912 2553. It answers, and you can try to catch it out.

The problem

Why property management companies miss so many calls

Residents judge a managing agent almost entirely on whether the phone is answered when something goes wrong.

When the phone rings out

  • out of hours, when most incidents happen
  • during working hours, when volume outstrips the team
  • weekends and holidays

What they are ringing about

  • repairs reported by residents
  • service charge queries
  • access, keys and communal problems

What that costs a single site

£130,300

a month, on conservative assumptions

About 38 missed calls a week. Assume only a third would have become customers, that is roughly 13 a week, and one customer is worth £2,400 to a property management company. Change any of those to your own figures and the answer stays uncomfortable.

What it does

Built around how a property management company actually works

Logs every report with the block, flat and issue

Escalates emergencies to the on call contractor

Answers routine queries from your knowledge base

Provides a full record of every call

It tells callers what it is

It says it is an assistant when it picks up. It gives no advice it is not qualified to give, and anything on your escalation list stops the conversation and reaches you straight away. For a property management company that matters more than the clever bits, because the calls you cannot afford to get wrong are the ones you most need answered.

Questions

What property management companies ask us

Can it replace our out of hours service?

Many companies use it exactly that way. It answers instantly, follows your escalation rules and costs a fraction of a staffed line.

Do we get a record?

A transcript and summary of every single call, which matters when a resident disputes what was reported and when.

Will residents accept it?

It says it is an assistant, answers on the first ring at three in the morning and never puts anybody in a queue, which is more than most out of hours lines manage.

Hear it answer a property management company call

Ring the number and ask it the awkward question your customers always ask. If you like what you hear, it will book you in there and then.

Talk to our AI assistant

No form, no sales call. Thirty seconds on the phone with the thing itself.