AI receptionist for it support companies in Stoke-on-Trent
A Stoke-on-Trent IT support company lets roughly 30 calls a week ring out. Callwise answers all of them on your existing 01782 number, books the work and sends you the transcript.
- Keeps your 01782 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a Stoke-on-Trent IT support company
Stoke-on-Trent and the wider Staffordshire has a population of around 370,000, built on ceramics, logistics and a large base of family run trades. That produces a lot of phone calls, and for a IT support company working across Hanley, Newcastle-under-Lyme and Longton most of them arrive at the exact moment nobody can pick up.
A client whose systems are down and cannot reach you starts looking for a new provider that morning.
Callwise answers on your own 01782 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When Stoke-on-Trent calls go unanswered
- while engineers are on other tickets
- before nine, when clients discover the problem
- evenings and weekends
What Stoke-on-Trent callers want
- a server or network down
- email that has stopped working
- quotes for a support contract
What a Stoke-on-Trent IT support company loses to the phone
£120,000
a month, at one site
Around 30 missed calls a week, assuming only a third would ever have booked, at £2,800 a customer. Callwise costs £499 a month, whatever the volume.
What it does for Stoke-on-Trent IT support companies
Logs tickets with the client, system and impact
Escalates outages immediately
Takes new contract enquiries
Answers before nine, when the problems surface
Stoke-on-Trent IT support companies ask us
Do we keep our 01782 number?
Yes. Your existing 01782 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how Stoke-on-Trent customers reach you changes.
Do you work with IT support companies outside Stoke-on-Trent?
Yes. There is nothing local about how it works, so Stoke-on-Trent and everywhere across Staffordshire is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
Can it log a ticket properly?
It takes the client, the system, the number of users affected and whether they are fully down, which is enough for your engineers to triage.
What about an outage?
Total outages are set as urgent and reach the on call engineer immediately with the details already gathered.
Is it a replacement for a service desk?
It is the front of one. It answers instantly, gathers the facts and routes, which is the part clients judge you on.
Other Stoke-on-Trent businesses we answer for
- Recruitment agencies in Stoke-on-Trent
- Marketing agencies in Stoke-on-Trent
- Security companies in Stoke-on-Trent
- Commercial cleaning companies in Stoke-on-Trent
- Printers and signage companies in Stoke-on-Trent
- Equipment hire companies in Stoke-on-Trent
- Restaurants in Stoke-on-Trent
- Wedding venues in Stoke-on-Trent
Hear it answer, then decide
Ring it and ask what a Stoke-on-Trent customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.