AI receptionist for opticians in Coventry
A Coventry opticians lets roughly 30 calls a week ring out. Callwise answers all of them on your existing 024 number, books the work and sends you the transcript.
- Keeps your 024 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a Coventry opticians
Coventry and the wider Warwickshire has a population of around 400,000, built on automotive engineering, logistics and a large student rental market. That produces a lot of phone calls, and for a opticians working across Earlsdon, Cheylesmore and Tile Hill most of them arrive at the exact moment nobody can pick up.
An eye test booked elsewhere takes the spectacle sale with it, which is where the margin actually is.
Callwise answers on your own 024 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When Coventry calls go unanswered
- while staff are in the test room or dispensing
- Saturdays, the busiest day of the week
- the hour after closing, when people finish work
What Coventry callers want
- booking an eye test
- whether glasses are ready to collect
- a broken frame that needs fixing today
What a Coventry opticians loses to the phone
£12,400
a month, at one site
Around 30 missed calls a week, assuming only a third would ever have booked, at £290 a customer. Callwise costs £499 a month, whatever the volume.
What it does for Coventry opticians
Books eye tests into the right length slot
Answers is my order ready without interrupting the floor
Takes contact lens reorders
Handles NHS voucher questions
Coventry opticians ask us
Do we keep our 024 number?
Yes. Your existing 024 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how Coventry customers reach you changes.
Do you work with opticians outside Coventry?
Yes. There is nothing local about how it works, so Coventry and everywhere across Warwickshire is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
Can it tell someone whether their glasses are ready?
If your order system can be checked, it can answer directly. Otherwise it takes the details and someone confirms, which still beats an unanswered phone.
Will it book the right length of appointment?
Yes. Contact lens checks, full tests and OCT appointments can each have their own duration and rules.
Does it handle NHS entitlement questions?
It answers from the guidance you give it and books the test. Anything unusual goes to your team.
Hear it answer, then decide
Ring it and ask what a Coventry customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.